General Terms and Conditions of Sale

Key Rules

1. Right of withdrawal
You may return products within 30 days from delivery. The product must be intact, sealed/closed, never opened, and with all original packaging. Sealed products cannot be returned if the seal has been broken, removed, or damaged.

2. Damaged or non‑conforming products
If you receive an incorrect, damaged, or defective product, please report it to Customer Service and attach clear photos. We will verify the issue and you will receive a refund once the defect is confirmed.

3. Legal guarantee
If the product you receive has a defect, breakage, or non‑conformity, you may activate the statutory legal guarantee by contacting Customer Service and sending photos/videos of the issue together with your order number. We will assess the case and, if the defect is confirmed, we will proceed with a refund (or another remedy required by law). The cost of an authorized return shipment is borne by us.

4. Delivery
Shipments are made by courier. Stated delivery times are estimates and may vary for logistical reasons. Always check the parcel upon delivery and report any anomalies to the courier and to Customer Service.

5. International customers
For purchases made from countries other than Italy, the contract is handled by Global‑e, which applies its own terms and conditions available during checkout. For international shipments, customs duties and import taxes are included in the final price and paid in advance at checkout (DDP – Delivered Duty Paid), avoiding additional charges on delivery. More information is available in the Site FAQ.

6. How to contact us
For information, assistance or complaints, you may contact Customer Service using the address indicated on the Site, or by using the form at the following link: https://nablacosmetics.com/pages/help-center?hcUrl=%2Fit-IT%2Fcontact.

Preamble

This preamble forms an integral part of these General Terms and Conditions of Sale.

This document governs the offer and sale of cosmetic products and make‑up accessories, as defined below, through the website https://www.nablacosmetics.com (the “Site”), owned by NABLA Cosmetics S.r.l. – VAT no. 12267321003, Via Tortona 33, 20149 Milan (MI), an Italian company engaged in the development, production and marketing of cosmetic products focused on formulation quality, innovation and the enhancement of aesthetic individuality.

Products purchased through the Site are sold by NABLA Cosmetics S.r.l. – VAT no. 12267321003, Via Tortona 33, 20149 Milan (MI), registered with the Companies Register of Milan Monza Brianza Lodi, REA MI – MI2553533, with share capital of Euro 20,000 fully paid (the “Seller”).

These General Terms and Conditions of Sale apply to transactions addressed to consumers, meaning natural persons acting for purposes outside any business or professional activity they may carry out, and to the submission and acceptance of online purchase orders between the Seller and a consumer (so‑called Business to Consumer or B2C relationships). Such relationships are governed by Legislative Decree 6 September 2005 no. 206 (Consumer Code) and Legislative Decree 9 April 2003 no. 70.

The Seller invites the Customer to read these General Terms and Conditions of Sale carefully before purchasing Products through the Site.

For assistance requests, order information, or communications regarding Products, the Customer may contact Customer Service via the “Contacts” section.

1. DEFINITIONS

In these General Terms and Conditions of Sale, the following terms have the meaning set out below:

Contract: the distance sales contract relating to a Product, concluded between the Customer and the Seller through the sales system organised on the Site. The Contract is deemed concluded when the Customer receives the Order Confirmation.
Customer or “you”: the end consumer, a natural person purchasing Products for purposes outside any business or professional activity they may carry out, authorised to use the Site in accordance with these General Terms and Conditions of Sale.
Order Confirmation: the document sent by the Seller by e‑mail at the end of the purchase process, after payment, containing a summary of the Products purchased, the Price, shipping details, applied costs and the total order amount (VAT included). The Order Confirmation also contains references to these General Terms and Conditions of Sale and the Seller’s company details. Its receipt by the Customer marks the conclusion of the Contract.
Price: the consideration payable by the Customer for the purchase of the Product, indicated in euros and inclusive of VAT, unless otherwise indicated on the Site in cases provided by law.
Product(s): cosmetic products, make‑up accessories and related items marketed through the electronic catalogue published on the Site, as described in their product pages, including information on formulations, ingredients, allergens, instructions for use and technical features.

For Products consisting of cosmetics in fluid, creamy, compact or any other consistency, minor variations in weight or volume related to industrial tolerances or packaging type are normal and do not affect Product conformity, provided they fall within the standards set by applicable law.

2. ORDER VALIDITY AND SELLER’S LIABILITY

The Seller reserves the right not to process orders placed by persons who do not fall within the definition of Customer, or orders that are not compliant with these General Terms and Conditions of Sale.
In the event of any IT, manual, technical or other error resulting in a substantial variation in the Price, making it clearly negligible or excessive compared to the Product’s value (and objectively recognisable as anomalous according to the Seller’s normal sales policies), the Contract shall be deemed invalid. The order will be cancelled and the amount paid will be refunded within 14 (fourteen) days from the cancellation date, after notice to the Customer.
The Seller reserves the right to verify, also after the order is placed, the correctness and good faith of the Customer, in particular in relation to the use of promotional codes, coupons or other discount tools. If improper, irregular or non‑compliant uses are identified, including in relation to the application criteria communicated by the Seller, the Seller may cancel the order, providing the reasons to the Customer.
With reference to the development, production, storage and marketing of cosmetic Products, the Seller declares: (i) it meets the requirements under applicable law for the production and marketing of cosmetic products; (ii) it guarantees Product compliance with Regulation (EC) No. 1223/2009 on cosmetic products, including safety procedures, formula assessments and compliance with Good Manufacturing Practices; (iii) it ensures the proper fulfilment of consumer information obligations, including ingredients, allergens, warnings and instructions for use, as required by applicable law and European guidelines; (iv) it has complied with Product notification obligations on the Cosmetic Products Notification Portal (CPNP), where required by law. The Seller continuously monitors the use of the Site to prevent fraud, abusive conduct and anomalous activity. If orders, by quantity, frequency, value, product combination, use of discount codes or payment method, appear suspicious or inconsistent with normal consumer use of the Site, the Seller may cancel the order after notifying the Customer. This includes multiple orders made in rapid succession with the same credentials, purchases linked to conduct aimed at circumventing commercial or promotional policies, and any operation presenting fraud or security risks or attempts to bypass Site limitations. The Seller may also cancel orders from users involved in prior disputes, cancellations due to improper use of the Site or breaches of these General Terms and Conditions of Sale. In the event of cancellation, any amount paid will be refunded using the same payment method used for the order.

3. PURCHASE PROCEDURE

Purchases of Products are permitted only to persons who are at least eighteen (18) years of age.
Orders may be placed by registering on the Site or as a guest (without creating an account). In any case, the Customer must provide the data required to manage the order, payment and delivery. The information provided must be accurate, up‑to‑date and truthful.
Login credentials, where created, must be kept securely. The Customer is responsible for the use of the account and for adopting suitable measures to prevent its use by third parties. The Customer must promptly inform the Seller if they suspect unauthorised use or security breaches.
Any delays, impediments or service issues arising from incomplete or incorrect information provided by the Customer cannot be attributed to the Seller.

4. CONCLUSION OF THE CONTRACT

By submitting the Order, the Customer declares that they accept these General Terms and Conditions of Sale in full and without reservation and undertakes to comply with them in relations with the Seller. Submitting the Order also confirms that the Customer has read the additional information on the Site, the general terms of use and the privacy notice.
The Contract is deemed concluded when the Customer receives the Order Confirmation sent by the Seller. From that moment, the Order cannot be cancelled or modified, except as provided by law in relation to the right of withdrawal, or unless otherwise communicated by the Seller if the Order is not yet in preparation.
The Order Confirmation is stored in the Seller’s database. The Customer may consult it at any time by accessing their Personal Area under “My orders”. For purchases made without registration, the Order Confirmation is accessible via the “Order Search” function available on the Site.
The language used for concluding the Contract, for the purchase procedure and for any communication relating to the Order is Italian only. Any versions of the Site in other languages are provided solely to facilitate browsing and do not constitute binding contractual versions. In the event of discrepancies or divergent interpretations, the Italian version of these Terms and Conditions shall prevail over any translation.

5. PRICES AND PROMOTIONS

Product Prices indicated on the Site are expressed in euros and include VAT. Any shipping costs are specified during the purchase process and communicated before the Order is submitted.
The Price may be updated at any time by the Seller and the Customer accepts the Price displayed at the time the Order is submitted, without prejudice to the rules on obvious errors mentioned above.
Promotions applied by the Seller, including price reductions, discount codes or initiatives dedicated to certain Products, may not be combined, unless otherwise indicated on the Site or communicated by the Seller. Promotions remain valid within the time and quantity limits indicated or, where provided, while stocks last.

6. PRODUCT AVAILABILITY

Orders are accepted within the limits of Product availability indicated on the Site. The Seller regularly updates the online catalogue to ensure the greatest possible match between actual and published availability.
Submitting an Order does not guarantee definitive availability of the Product. A high number of accesses or simultaneous orders may cause stock variations during the purchase process.
If one or more Products cannot be delivered due to subsequent unavailability or logistical errors, the Customer is invited to contact Customer Service as indicated above. Once the non‑shipment is verified, the Seller will refund the corresponding amount or propose alternative solutions.
For promotions subject to limited availability, the Seller may accept the Order in a reduced quantity compared to what was requested, after notifying the Customer.
If Products ordered become unavailable, the Order may be cancelled. The Customer will be informed by e‑mail and the amount paid will be refunded in full.
Cancellation due to unavailability results in the Contract not being concluded only with respect to the affected Products. Any amount already charged will be refunded and the Customer will receive confirmation of the refund.
The Customer may request cancellation of an Order if it has not yet been processed for shipment. In such case, the Order will be cancelled and mutual obligations will cease.
In the presence of unforeseen logistical or organisational impediments, the Seller may cancel the Order. The Customer will be informed by e‑mail and any amount paid will be refunded.
The Seller may refuse Orders where serious irregularities emerge in the use of discount codes, false or untruthful information provided during purchase, or conduct that hinders the proper functioning of the Site. Such decision will be clearly communicated to the Customer.
The Seller shall not be liable for any damages arising from Order cancellation in the above cases, without prejudice to the refund of sums already paid by the Customer.

7. PRODUCT FEATURES

Products offered on the Site are formulated using selected ingredients from qualified suppliers, chosen in accordance with the Seller’s internal procedures and applicable cosmetic regulations. Each Product is developed and controlled to ensure quality, safety and compliance with Regulation (EC) No. 1223/2009 and Good Manufacturing Practices.
The essential characteristics of Products are described on the relevant product page on the Site, which includes, where required by law, information on ingredients, instructions for use, warnings, allergens and further details useful to the Customer. Images and colours displayed on the Site are illustrative and may vary depending on device settings. For exact identification of the Product, the description on the product page and the information on the packaging label shall prevail.

8. SHIPPING, DELIVERY AND PRODUCT CHECKS

The Seller ships Products in Italy and to the countries indicated on the Site during checkout. For orders destined abroad, the contract is concluded between the Customer and Global‑e NL B.V., acting as merchant of record and applying its own terms and conditions accepted at checkout.
Delivery times are indicated during checkout and run from Order confirmation. Such times are indicative and may vary due to organisational reasons, traffic conditions, adverse weather, strikes, holidays or circumstances beyond the Seller’s control. The Seller undertakes to deliver within the time limits provided by applicable law.
Shipping is free for orders of EUR 45.00 or more, unless otherwise indicated on the Site. For lower amounts, shipping costs indicated before Order submission apply.
If delivery cannot be made due to the Customer’s absence at the specified address, the courier may attempt redelivery or provide instructions for collection at a holding point. If delivery fails and the parcel is returned to the sender, the Customer is invited to contact Customer Service to request reshipment, where possible, or a refund. If the Customer provides no instructions within a reasonable time, the Order will be deemed cancelled and the amount paid will be refunded using the same payment method.
Upon delivery, the Customer must check that: (i) the number of parcels delivered corresponds to what is stated in the transport document; (ii) the packaging is intact and shows no signs of damage, tampering or opening; (iii) any seals are intact.
If visible anomalies are present, the Customer may accept the parcel with a specific reservation, clearly indicating the issue found, or refuse delivery by noting the reason on the transport document.
If the parcel is collected with reservation or refused, the Customer must promptly inform Customer Service and provide: (i) a copy of the order confirmation and delivery note; (ii) clear photos of the parcel (external and internal), including the shipping label and the damaged/anomalous Product.
The documentation provided allows the Seller to verify the issue and initiate the refund procedure. Where compatible with the nature of the Product, the Seller may request that the received Product be returned for assessment. If the claim is well‑founded, the Seller will refund the amount paid.
Once the transport document is signed without reservations, the Customer may not contest external damage that was visible at delivery. Rights relating to defects not immediately detectable and to the statutory legal guarantee under Articles 128 et seq. of the Consumer Code remain unaffected.

9. PAYMENTS

Product Prices are indicated in euros and include VAT and any other taxes required by applicable law. Any fees charged by the payment method provider remain the Customer’s responsibility, including in the case of a refund.
Payment may be made using one of the methods available during checkout. Options include credit or debit card, PayPal and Scalapay (purchase in three interest‑free instalments according to the operator’s terms).
When payment is made by credit or debit card, the transaction is processed through systems adopting advanced encryption protocols. The Seller never receives the full card details nor stores security code information.
All payments on the Site are made via a secure connection (SSL and HTTPS protocol). The Customer warrants that they have the necessary authorisations to use the selected payment method and acknowledges that relations with the card issuer, PayPal or Scalapay are outside the Seller’s responsibility.

10. RIGHT OF WITHDRAWAL

Pursuant to Articles 52 et seq. of the Italian Consumer Code, the Customer may exercise the right of withdrawal within 14 days from receipt of the Products. Nabla Cosmetics S.r.l., in order to facilitate the shopping experience, voluntarily extends this period and allows the Customer to withdraw within 30 days from delivery, subject to the conditions set out below.
The right of withdrawal cannot be exercised in the cases provided for by Article 59 of the Consumer Code. With regard to Products sold on the Site, withdrawal is excluded when:

the Product is sealed and the seal has been broken, removed or damaged after delivery (removal of the seal makes it impossible to verify proper preservation and cosmetic safety);
the Product has been opened, tested, used even minimally, or shows signs of handling;
the Product is intended for use involving direct contact with skin, lips, eyes, mucous membranes or other sensitive areas and, for this reason, cannot be resold once opened;
the Product has been personalised or made to the Customer’s specifications;
the Product is part of a kit, set or bundle and one of the original items is missing, or the overall packaging has been tampered with.

The right of withdrawal may be exercised only for Products that are intact, unopened, never used, free of handling marks and complete with original packaging, including any seals, protective films, labels, information inserts or accessories.
To exercise the right of withdrawal, the Customer must send an explicit notice to the Seller by e‑mail to the address indicated on the Site within 30 days from receipt of the Products. The notice must include the order number and the Products for which withdrawal is requested.
Products must be returned within 14 days from the withdrawal notice, following the instructions provided by the Seller. Return shipping costs are borne by the Customer.
The Seller will refund the amount paid, including standard delivery costs, within 14 days from receipt of the withdrawal notice. The refund may be withheld until the Products are received or until the Customer provides evidence that the Products have been shipped back.
The refund will be made using the same payment method originally used by the Customer.
The Seller reserves the right to verify the integrity of returned Products. If Products are damaged, opened, used, missing original packaging, missing components or accessories, or show handling marks incompatible with withdrawal, no refund will be granted, even partially. In such cases, the Customer may choose to have the non‑refundable Product shipped back at their own expense within 14 days from the communication of the verification outcome. After this period without instructions, the Product will be disposed of without further notice.

11. STATUTORY GUARANTEE FOR DEFECTS

The Seller delivers to the Customer Products that conform to the sales contract and are free from lack of conformity pursuant to Articles 128 et seq. of the Consumer Code. The statutory legal guarantee applies only to Products purchased by Customers qualifying as consumers and extends to the territory where Products are marketed through the Site.
The guarantee does not apply when the defect results from improper use, incorrect storage, inadequate handling, impacts, exposure to heat or humidity sources, contact with unsuitable substances, failure to follow instructions on the label or product page, or in any event from causes not attributable to the Seller.
The guarantee is also excluded where the alleged defect is the consequence of negligent or intentional conduct by the Customer, or where the Product has been altered after delivery for reasons not attributable to the Seller.
A Customer who receives a damaged, incorrect or non‑conforming Product must report it to Customer Service within a reasonable time, preferably within 48 hours of delivery, to enable timely handling. Failure to report within this time does not result in forfeiture of statutory rights, but prompt reporting facilitates verification and protection.
The statutory legal guarantee operates for 24 months from delivery. An action to enforce a lack of conformity may be brought within 26 months from delivery, taking into account the two‑month period granted to the Customer to report the defect from discovery. To open a claim, contact Customer Service at the address indicated on the Site, specifying the order number, a detailed description of the issue and attaching photos or videos clearly showing the defect, the batch/lot and the Product’s condition.
Upon receiving the report, the Seller will review the documentation and may request additional information if necessary. Where appropriate, the Seller may ask the Customer to return the Product for inspection.
Return shipping costs, when requested and authorised by the Seller, are borne by the Seller. Authorisation of a return does not automatically acknowledge the defect, which will be established only after inspection of the returned Product.
If the Customer is asked to return the Product, it must be shipped using the original packaging or suitable packaging to preserve integrity during transport. The Product must not be handled beyond what is necessary to document the defect.
Any Product authorised for return must be sent back within 14 days from the authorisation notice. Shipping instructions will be provided by Customer Service.
Once the lack of conformity is confirmed, the Seller will proceed, as required by the Consumer Code, with restoration to conformity or, where not possible or proportionate given the Product type, with a refund of the amount paid, including standard delivery costs. Refunds will be made using the same payment method used by the Customer or, if not possible, by an agreed method at no additional cost.
Where, for hygiene and safety reasons, return of the defective Product is not required, the Customer will be asked to dispose of it in accordance with applicable law and not to use it. In such cases, the refund will still be made if the defect is confirmed.
If the Product is purchased by a party that does not qualify as a consumer, the statutory legal guarantee under Articles 128 et seq. of the Consumer Code does not apply. For professional purchasers, only the protections under the Italian Civil Code apply. Any defect must be reported in writing within eight days of discovery and no later than sixty days from delivery. Any remedy involving replacement, repair or price reduction beyond what is set by applicable civil law is excluded.

12. ALTERNATIVES TO PRODUCT RETURN

Request for replacement

If the Customer receives a damaged or visibly altered Product, they may request a review by contacting Customer Service at the address indicated on the Site. The notice must include the order number and photos or videos clearly showing the reported damage. The Seller will assess the submitted documentation and may request additional information or, where necessary, return of the Product for further review. Following assessment, the Seller will indicate whether replacement can be arranged or whether, for logistical or Product safety reasons, a refund is preferable.

Request for partial refund

In the event of qualitative, quantitative or descriptive differences compared to the ordered Products (e.g., incorrect shade, quantity not corresponding, discrepancies versus the product page), the Customer may report the issue to Customer Service in writing, attaching photos or videos allowing a clear evaluation of the discrepancy. Following verification, the Seller may grant a partial refund where the nature of the discrepancy does not require return of the Product or where replacement is not necessary.

13. PRODUCT RECALL

If, following internal quality checks or reports from competent authorities, a Product is found not to meet the safety requirements under Regulation (EC) No. 1223/2009 on cosmetic products, the Seller will immediately take all necessary measures to suspend its sale and prevent consumer use.
If the non‑compliant Product has already been delivered to the Customer, the Seller will activate the recall procedure required by applicable law, promptly informing the Customer about:

the reasons for the recall;
any risks associated with using the Product;
instructions to follow for safe return or disposal.

All costs related to recall, return or disposal will be borne by the Seller at no cost to the Customer.

14. LIMITATION OF LIABILITY

The Seller adopts adequate technical and organisational measures to ensure transaction security and the protection of personal data, in accordance with applicable professional and technological standards. The Seller cannot be held liable for fraudulent or unlawful use of payment methods by third parties where such events are not attributable to the Seller’s gross negligence or wilful misconduct.
The Seller is not liable for damages resulting from improper, negligent or non‑compliant use of Products by the Customer or third parties. Non‑compliant uses include, by way of example, applying the Product to body areas not intended for its purpose, failure to observe warnings on the label or product page, and unsuitable storage after delivery.
The Seller is not responsible for Product alterations occurring after delivery due to factors beyond its control, such as exposure to heat, humidity, external contamination or damage after receipt. Damage resulting from intentional or negligent conduct by the Customer is excluded from the guarantee.
Delays in processing or delivering an Order are not attributable to the Seller when they result from force majeure or external circumstances beyond the Seller’s control (service interruptions, strikes, technical failures, traffic blocks, adverse weather or other unforeseeable events). Liability remains only in cases of gross negligence or wilful misconduct.
The Seller is not liable in the cases indicated by Article 118(b) and (e) of the Consumer Code. In particular, there is no liability where the defect that caused the damage did not exist when the Product was put into circulation, or where the state of scientific and technical knowledge at the time did not allow the Product to be considered defective.

15. FORCE MAJEURE

Events qualifying as force majeure include, by way of example, severe natural events, fires, widespread interruptions of power or communication networks, strikes not dependent on the Seller, authorities’ measures, pandemics, traffic blocks, incidents affecting IT systems outside the Seller’s control, and any unforeseeable and unavoidable circumstance making performance impossible or excessively burdensome.
During a force majeure event, the Seller’s contractual obligations are suspended for the duration of the impediment. Such suspension does not constitute breach and does not entitle the Customer to damages or further indemnities, except in cases of wilful misconduct or gross negligence.
If a force majeure event affects the ability to process Orders, the Seller will promptly inform the Customer in writing, indicating the nature of the event and, where possible, an estimate of restoration times.
If a force majeure event makes delivery definitively impossible or makes continuation unreasonable, the Seller may terminate the contract. In such case, sums already paid will be refunded using the same payment method used for purchase, without further charges.
This clause also applies to activities performed by third parties appointed by the Seller (e.g., carriers or IT service providers) when force majeure events fall outside the Seller’s sphere of control.

16. PROHIBITED USER CONDUCT

Users undertake to use the Site in compliance with the law and these General Terms and Conditions of Sale. Any activity that may compromise the proper functioning of the platform is prohibited.
Any alteration, manipulation, decompilation, circumvention of security systems, copying or extraction of technical or graphic contents of the Site is prohibited, including operations aimed at reproducing or reconstructing the structure, organisation or code of the platform.
Users may not use the Site for scraping activities, automated data mining, mass collection of information, creation of parallel archives or commercial exploitation of content without the Seller’s written authorisation.
Any attempt to interfere with the Site’s IT systems, including vulnerability testing, unauthorised access, malware distribution or artificial traffic generation, constitutes a breach of these terms and may also be unlawful under applicable law.
Users must provide truthful and complete data during the purchase process. Creating fictitious accounts, using others’ identities, using tools to conceal the origin of communications or any conduct hindering anti‑fraud checks is prohibited.
Any use of the Site aimed at circumventing quantity limits, promotion rules or Product allocation mechanisms constitutes a breach of these terms and may result in Order cancellation, in line with the Seller’s powers set out in the Order section.
The Seller may adopt technical and organisational measures to prevent, detect and manage prohibited conduct, including precautionary suspensions, access blocking, Order cancellation and reporting to competent authorities where required by law.

17. APPLICABLE LAW AND DISPUTES

These General Terms and Conditions of Sale are governed by Italian law, with reference to Legislative Decree 9 April 2003 no. 70 and the Consumer Code (Legislative Decree 6 September 2005 no. 206).
Pursuant to Articles 141‑bis et seq. of the Consumer Code, the consumer Customer may resort to Italian alternative dispute resolution bodies (ADR) to resolve disputes concerning interpretation, performance or validity of these Terms and Conditions. ADR bodies registered with the Ministry of Justice operate under applicable law and may be activated by the Customer according to their rules.
Before bringing proceedings before the courts, the parties may attempt mediation before a mediation body registered with the Ministry of Justice, pursuant to Legislative Decree 28/2010.
The consumer Customer remains free to bring a claim before the ordinary courts. Under Article 66‑bis of the Consumer Code, mandatory territorial jurisdiction lies with the court of the consumer’s place of residence or domicile in Italy.
If the purchaser does not qualify as a consumer under the Consumer Code, these Terms and Conditions apply under ordinary civil law rules.
For such purchasers, Articles 141‑bis et seq. of the Consumer Code on ADR and the consumer territorial jurisdiction rules do not apply.

18. CUSTOMER SERVICE AND COMPLAINT HANDLING

For information requests, order assistance, Product reports, exercise of statutory rights or any communication connected with use of the Site, the Customer may contact Customer Service as indicated in the “How to contact us” section above.
In the event of a complaint, the Customer must clearly indicate the reasons, the order number and any document useful for assessment (e.g., Product photos, detailed description, screenshots). The request will be recorded and handled through Nabla Cosmetics S.r.l.’s internal procedure; at the end of the review, a written response will be sent to the Customer.
Customer Service is available Monday to Friday, from 9:00 a.m. to 5:30 p.m., excluding public holidays. Communications received outside these hours are deemed received on the next working day.

19. INTELLECTUAL PROPERTY

“NABLA” is a registered trademark. All content on the Site (including texts, images, trademarks, logos, graphics, layout, design elements, databases, software and any other digital materials) is the exclusive property of NABLA Cosmetics S.r.l. or is used under licence from duly authorised third parties, and is protected by applicable copyright, industrial property and competition laws.
Access to the Site and purchase of Products do not grant the Customer any rights in the content, nor any right to reproduce, modify, distribute, publish or otherwise use it beyond what is strictly necessary for browsing and purchasing.
Any unauthorised use of Site content, including copying, systematic extraction, graphic adaptation, publication on other digital channels or registration of distinctive signs conflicting with the owner’s rights, constitutes infringement and may be pursued before the competent authorities.
The Customer undertakes to use the Site in compliance with the rights of NABLA Cosmetics S.r.l. and any third‑party rights holders, and assumes responsibility for any unlawful, improper or harmful uses.

20. ENTIRE AGREEMENT

These General Terms and Conditions of Sale constitute the entire agreement between the Customer and the Seller relating to the purchase of Products through the Site and fully replace any prior understanding, communication or agreement, oral or written, relating to the same subject.
No statement, undertaking or condition not expressly contained herein shall be binding on the Seller. Any information, descriptions or indications published on the Site are informative and do not supplement or amend the Contract, unless they are clearly and expressly included in the Order summary or in the Order Confirmation.
Any amendment to this Contract is valid only if made in writing by the Seller and published on the Site, taking effect for Orders submitted after publication, unless otherwise required by law or specifically communicated.
If one or more clauses are invalid, void or ineffective, the remaining provisions shall remain fully effective. The affected provision shall be deemed replaced by a clause compliant with applicable law and as consistent as possible with the original purpose.

21. INTERNATIONAL CUSTOMERS

Orders with a delivery address outside Italy may be handled, where indicated during checkout, by a third party acting as merchant of record, currently Global‑e NL B.V. In such cases, the sales contract is concluded between the Customer and the merchant of record under the merchant’s terms accepted at checkout. These General Terms and Conditions of Sale apply only to the extent compatible with the merchant’s terms and the law of the Customer’s country of residence.
For consumer Customers resident in an EU Member State who purchase directly from NABLA Cosmetics S.r.l. through the Site, these General Terms and Conditions of Sale apply, including the contractual extension of the withdrawal period to 30 days (instead of the minimum 14 days provided by EU rules for distance contracts). Mandatory consumer protection rules of the Customer’s habitual residence country remain applicable where they provide a higher level of protection, including in relation to the statutory legal guarantee.
For consumer Customers resident in the United Kingdom, the Customer has, under UK distance selling rules, a right to withdraw within 14 days from delivery. NABLA Cosmetics S.r.l. contractually applies a 30‑day withdrawal period under the conditions set out in the withdrawal clause, without prejudice to mandatory rights under UK law.
For consumer Customers resident in Brazil who purchase Products through the Site or through a merchant of record, the right of arrepentimento under Brazilian law may be exercised within 7 days from receipt. NABLA Cosmetics S.r.l. applies, where compatible with the merchant of record’s terms, a broader contractual withdrawal period of 30 days, in accordance with these terms and mandatory Brazilian consumer law.
For consumer Customers resident in Australia, statutory consumer guarantees under Australian law remain applicable and cannot be excluded or limited. These Terms do not exclude those rights and must be interpreted consistently with local mandatory rules.
For consumer Customers resident in the United States of America, the provisions on withdrawal, statutory guarantees and limitation of liability apply to the extent permitted by applicable federal and state laws. Nothing in these Terms shall be interpreted as excluding mandatory rights under the laws of the relevant state.
In the event of any inconsistency between the Italian version of these General Terms and Conditions of Sale and any translations provided for information purposes, the Italian version prevails, without prejudice to mandatory rights recognised under the law of the Customer’s habitual residence.
Clauses on applicable law, competent court, withdrawal, statutory guarantee and liability must be read together with this section. Where the Customer’s country law provides mandatory consumer protection rules that cannot be derogated to the consumer’s detriment, those rules prevail over these Terms, which apply as a supplement to the extent compatible.

23. CHANGES AND UPDATES

The Seller may update or amend these General Terms and Conditions of Sale at any time, including to comply with legal changes or new Site features. Updated versions are published on the Site and apply to Orders submitted after publication. The version in force at the time the Order is submitted remains applicable to that purchase.

General Terms and Conditions of Sale

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